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Computer Voicemail – How Do you use it?

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A technique for creating voice communications from a computer user as well as an agent, the pc user being connected having a user computer and an unknown number of the telephone connected using the computer user, the technique including the steps of creating a pc database accessible through the user computer, prompting the pc user to go in a phone call request within the computer database, transmitting the phone call request in the data base to some telephone switching system and instantly creating voice communications between your agent and also the computer user through the telephone switching system in reaction towards the call request.

The technique in which the step of transmitting the phone call request comprises the step of transmitting the phone call in the data base on the internet. Transmitting the phone call request in the data base on the internet further comprises the steps of:packeting the phone call request and transmitting it by e-mail. Creating a pc database accessible through the computer user further establishes an internet page and in which the step of prompting the pc user to go in a phone call request within the data base further comprises the step of displaying a “call me” button once the computer user accesses the site.

User

The phone switching system features a telephone computer instantly dialing the phone quantity of the phone connected using the computer user finding the call request in a telephone computer connected using the agent and dialing the phone number through the telephone computer in line with the call request. The technique further including the steps of:discovering once the computer user solutions the pc telephone and connecting the agent towards the clarified computer telephone. The instantly dialing phone number from the telephone connected using the computer user comprises the steps of:delivering a dial request command from the telephone computer for an automatic call distributor connected using the agent as a result of the phone call request caused by the pc database.

The steps of finding the call request comprises the step of prompting the pc user to go in the phone quantity of the phone connected using the computer user. Creating a pc database accessible through the computer user further establishes an internet page and in which the step of prompting the pc user to go in a phone call request within the data base further comprises the step of displaying a “call me” button once the computer user accesses the site.

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